About ToneLounge

Pro Guitar Gear In Stock in NZ since 2010

 

The World’s Best Professional Grade Guitar Gear
Internationally Competitive Prices
Fast & Friendly Service
In Stock & In New Zealand

We are an independent music business offering pro-guitar gear direct from our base in Christchurch, with thousands of products shipped around New Zealand since 2010. We are proud to be backed by some of the best guitar gear companies in the world, and offer full manufacturer warranties on everything we sell.

We are also the people behind ObsidianWire where we design and build an internationally sought after range of Pro-Wired Electronics for Guitar & Bass.

Mathew & Caitlin Goodall
Owners
Tone Lounge  

Service Information & Terms

What info can we help with?

 

Shipping

Returns

LayBy

Price Match

Contact

 

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At Tone Lounge we are glad to be able to offer a free shipping service on all New Zealand orders. We keep all of our products in stock and ship using Courier Post for a targeted 1 - 3 working day delivery.

Careful Packaging

When you place an order at ToneLounge you can rest-assured that your item will be carefully packed to ensure that it will arrive in perfect condition. In fact, we guarantee it.

International Orders

The ToneLounge website is currently only able to accept orders from Within New Zealand. For International orders please see our eBay store here

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Returns

If any product that you purchase is not quite what you were after, please let us know within 14 working days of delivery, and return it in new condition along with its factory packaging. We will be happy to arrange a replacement or refund for the cost of the item.Please take extreme care with the product as any damage to the product, packaging or accessories will be deducted from the amount that we are able to credit back to you.

•    Please send goods back within 14 days of receiving them
•    Please send the product and packaging back in brand new condition
•    Please send on a tracked service for your peace of mind and ours
•    Please contact us to let us know it is on the way (do this below)
•    If the goods or packaging come back with wear and tear, our costs will be deducted from your refund.

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LayBy

We are glad to be able to offer LayBy as a payment option allowing you to purchase an item and pay it off over time. To take advantage of this, just select LayBy as a payment option at the checkout.

We are relatively flexible and will be happy to look at arranging flexible payment terms with you, however unless other wise arranged all standard LayBy purchases through Tone Lounge will be under the following conditions.

LayBy Terms & Conditions (Restricted to NZ sales)

All terms and conditions of the lay-by Sales Act, 1971, and amendments, apply to the following Lay-by Sales agreement:

a. A deposit of at least 10% must be paid to commence the Lay-by;
b. No Interest will be charged on the total purchase price of the goods;
c. Unless otherwise agreed by Boutique ToneLounge, the maximum Lay-by term is 3 months;
d. Goods can not be uplifted or delivered until the Lay-by and all other monies owing on the agreement have been paid in full.

If the Lay by agreement is breached, and you have not contacted Boutique ToneLounge and an agreement reached to make alternative arrangements, this agreement may be terminated:

a. You will be advised in writing that we wish to terminate the agreement and you will have 7 days to complete the payment in full; or
b. The agreement will be canceled, the goods returned to stock and the refund calculated in accordance with these terms and conditions;
c. All refunds will be paid into a nominated Bank Account.

You may, at any time before the purchase price has been paid in full and for any reason, cancel the Lay by giving to us notice to that effect.

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Price Match

At Tone Lounge we pride ourselves in offering professional grade guitar gear at internationally competitive prices. If you find a product we stock, for less, tell us about it.

We will see if we can match the price, and best of all, ship it direct from our store in NZ, so you don't have to wait.

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