Service Information & Terms 

Shipping

Returns

Contact

 

Shipping

New Zealand 

We keep all of our products in stock and ship using Courier Post for a targeted 1 - 3 working day delivery. All of our services are tracked.

Shipping Options

Shipping is calculated at checkout.

 

Australia

We are able to ship direct to you in Australia using a New Zealand Post Economy Courier or Express Courier option. All prices are exclusive of any Australian GST or clearance charges, which will be payable direct to the relevant authorities in Australia. Transit times and costs can be calculated at checkout. All of our services are tracked.

Shipping Options

NZ Post International Courier (5 - 8 Business Days) Tracked $22.99
NZ Post Express Courier (6 - 7 Business Days) Tracked $48.99

 

Packaging

 

When you place an order at ToneLounge you can rest-assured that your item will be carefully packed to ensure that it will arrive in perfect condition. 

Wherever possible, we also use compostable, or re-used packaging. It may look a little ugly, but we are proud to be doing our part to reduce our impact on the environment.

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Returns

If any product that you purchase is not what you were after, please let us know within 7 days of delivery, and return it in new condition along with its factory packaging. We will be happy to arrange a replacement or refund. Please take extreme care with the product as any damage to the product, packaging or accessories will be deducted from the amount that we are able to credit back to you.

•    Please send goods back within 7 days of receiving them
•    Please send the product and packaging back in brand new condition
•    Please send on a tracked service for your peace of mind and ours
•    Please contact us to let us know it is on the way
•    If the goods or packaging come back with wear and tear, our costs will be deducted from your refund.

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